Shipping policy
Last updated: September 2026
At JK Plates, we aim to process and dispatch orders as quickly as possible while ensuring every plate is made to the required specification and checked before leaving us.
1. Processing and production
Production times can vary depending on the type of plate ordered, the level of customisation and current demand.
Standard plates may be produced more quickly than personalised or bespoke orders.
We will provide an estimated production time at the point of order where possible.
Production times are separate from delivery times.
2. Dispatch
Once your order has been completed and quality checked, it will be packaged securely and dispatched to the delivery address provided when placing your order.
You will be notified when your order has been dispatched where tracking is available.
3. UK delivery
We currently offer delivery within the United Kingdom.
Delivery charges and available delivery options will be displayed at checkout or confirmed when placing an order.
Delivery times are estimates and can be affected by circumstances outside of JK Plates' control, including courier delays, adverse weather, strikes or other disruption.
4. Delivery address
Customers are responsible for providing the correct delivery address.
Please check your address carefully before completing your order.
JK Plates cannot be held responsible for delays or failed deliveries resulting from an incorrect or incomplete address supplied by the customer.
5. Damaged deliveries
If your order arrives damaged, please contact us as soon as possible.
We may ask you to provide photographs of:
- The packaging
- Any visible damage
- The plates/product
- The shipping label
Please retain the original packaging until the issue has been resolved.
6. Missing or delayed orders
If your order has not arrived within the expected delivery period, please contact us with your order number.
We will investigate the delivery with the relevant courier where appropriate.
7. Collection
Where collection is offered, customers will be notified when their order is ready.
A suitable collection time will be arranged with the customer.
Customers collecting road legal plates may still be required to provide the necessary identification and entitlement documentation before the plates can be supplied.
8. Responsibility after delivery
Customers should check their order as soon as reasonably possible after receiving it.
If you believe your plates are incorrect, damaged or faulty, please contact us before attempting to alter, modify or fit them.
Nothing in this Delivery Policy affects your statutory rights under UK consumer law.