Privacy policy
Last updated: September 2026
At JK Plates, we respect your privacy and are committed to keeping your personal information secure.
This Privacy Policy explains what information we collect, why we collect it, how we use it and how we protect it.
1. Information we may collect
When you contact us, place an order or request a number plate, we may collect information such as:
- Full name
- Address
- Postcode
- Telephone number
- Email address
- Vehicle registration number
- Vehicle information
- Order details
- Payment information
- Delivery information
- Information required to verify your identity and entitlement to a registration
- Communications between you and JK Plates
For road legal number plates, we may also need to record information from the identification and entitlement documents required under the number plate supplier regulations.
2. How we use your information
We may use your information to:
- Process and manufacture your order
- Verify your identity and entitlement to a registration
- Contact you about your order
- Arrange delivery or collection
- Process payments
- Deal with enquiries
- Deal with returns, refunds or complaints
- Maintain the records required of a registered number plate supplier
- Meet our legal and regulatory obligations
- Prevent fraud or misuse
- Improve our products and services
We will not use your personal information for unrelated purposes without an appropriate lawful basis.
3. Number plate records
As a registered number plate supplier, JK Plates is required to maintain records relating to the supply of number plates.
These records may include information such as the registration supplied, customer details and information used to establish entitlement to the registration.
Required records will be retained for the period required by the applicable regulations, currently 3 years.
These records may be made available to DVLA, police or Trading Standards where we are legally required to do so.
4. Payment information
Where you pay by card or through an online payment provider, your payment may be processed by a third party.
JK Plates does not normally have access to your full card number or security information.
Payment providers process your information in accordance with their own privacy policies and security requirements.
5. Delivery companies
Where your order is delivered, we may provide the delivery company with information necessary to complete the delivery.
This may include:
- Name
- Delivery address
- Postcode
- Telephone number where required
- Email address where required
- Tracking/order information
We only provide information necessary for the delivery service to operate.
6. Marketing
We may occasionally contact customers about JK Plates products, offers or updates where we have a lawful basis to do so.
Where marketing consent is required, we will ask for your consent.
You can ask us to stop sending marketing communications at any time.
7. Social media
If you contact JK Plates through Facebook, Instagram, WhatsApp or another social media platform, the information you provide will also be processed by that platform.
Please avoid sending unnecessary sensitive or personal information through social media messages.
For road legal plate orders, we may direct you to a more secure method of providing any information we require.
8. How we protect your information
We take reasonable steps to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Accidental disclosure
- Unauthorised alteration or destruction
Access to customer information will be limited to people who need it to carry out their responsibilities.
9. How long we keep information
We retain information only for as long as necessary for the purpose for which it was collected, unless we are legally required to keep it for longer.
Number plate supplier records will be retained for the required 3 year period.
Other business records, such as financial records, may need to be retained for longer periods where required by tax, accounting or other legislation.
10. Your rights
Depending on the circumstances, UK data protection law gives you rights including:
- The right to request access to personal information we hold about you
- The right to ask us to correct inaccurate information
- The right to request deletion where applicable
- The right to restrict certain processing
- The right to object to certain processing
- The right to withdraw consent where processing is based on consent
Some rights are subject to legal exceptions. For example, we may need to retain information where we have a legal obligation to do so.
11. Cookies and website information
Our website may use cookies and similar technologies to ensure the website functions correctly, understand website usage and, where applicable, support marketing or analytics.
Where required, we will ask for your consent before using non-essential cookies.
12. Third-party services
JK Plates may use trusted third-party services for things such as:
- Website hosting
- Payments
- Delivery
- Accounting
- Customer communication
- Website analytics
Where third parties process personal information on our behalf, we will take reasonable steps to ensure appropriate safeguards are in place.
13. Contacting JK Plates
If you have any questions about how your personal information is handled, or wish to exercise your data protection rights, please contact:
JK Plates
📧 sales@jkplates.co.uk
📱 +44 7356 076602
🌐 jkplates.co.uk
14. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.